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GARRY_AND_SUSIE
Aspiring Expert
3,447 Views
Message 1 of 462

Usage Monitor not updated since 23:59 01/01/2013

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Anybody else also not got up to date details on what they've used this month?

 

Usage monitor is accesible via your

 

 

"MY BT" tab,

 

"my bills and payments" tab

 

"View your recent usage" button

 

"broadband" tab

 

"view your broadband usage" button

 

& will display as a status bar.

 

If you post up here if your details are also not updated hopefuly a mod will see and resolve.

 

 

461 REPLIES 461
Words
Contributor
3,443 Views
Message 2 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Same problem here.

Distinguished Sage
Distinguished Sage
3,435 Views
Message 3 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Distinguished Guru
3,433 Views
Message 4 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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@GARRY_AND_SUSIE wrote:

Anybody else also not got up to date details on what they've used this month?

 

Usage monitor is accesible via your

 

 

"MY BT" tab,

 

"my bills and payments" tab

 

"View your recent usage" button

 

"broadband" tab

 

"view your broadband usage" button

 

& will display as a status bar.

 

If you post up here if your details are also not updated hopefuly a mod will see and resolve.

 

 


Hi.

 

I expect this may be the same for many folk, as I too can only see up to 1st Jan - using all different access methods and links.

GARRY_AND_SUSIE
Aspiring Expert
3,426 Views
Message 5 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Hi Keith,

 

I don't wish to appear rude but I walked people through how to find the "usage monitor" page myself, within my original post. Your cut and past link in your answer does the same.

 

I know how to find it, it is displaying properly on my various devices, the problem is, it is very out of date re the last update time stamp.

 

Please could you check if yours has been updated since the 23:59 01/01/2013 & advise me & a mod if you are suffering the same problems

 

Thanks

 

 

Distinguished Sage
Distinguished Sage
3,424 Views
Message 6 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Mine is the same.

 

At 23:59 on 01/01/2013 you had used 0.42 GB of your unlimited usage allowance.

Your average monthly usage is 21.17 GB.

GARRY_AND_SUSIE
Aspiring Expert
3,420 Views
Message 7 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Hi Keith,

 

Any chance you could draw it to a mod's attention, I guess you have a bit more clout with them than us lowly "aspiring contributors"

 

Cheers

 

Garry

Distinguished Sage
Distinguished Sage
3,416 Views
Message 8 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Its a bit late for the mods at this time of the day, but I have sent them a message. So watch this space.

 

GARRY_AND_SUSIE
Aspiring Expert
3,398 Views
Message 9 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Thanks Keith

 

Hopefully someone will sort it or it resolves itself before midnight at least.

 

Currently

 

22:18 03/01/2013 & BT Usage monitor still hasn't updated since 23:59 01/01/2013

 

 

 

Cheers 

 

Garry

 

 

 

EDIT   and now at 23:05    The usage monitor is currently undergoing maintenance. Please try again later.

 

 

GARRY_AND_SUSIE
Aspiring Expert
3,374 Views
Message 10 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Now 06:52 04/01/2013 & still not updated since 23:59 01/01/2013

 

At 23:59 on 01/01/2013 you had used 0.23 GB of your 10 GB usage allowance.

Your average monthly usage is 7.99 GB.

 

Anyone else's updated yet?

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