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DavebyC
Contributor
673 Views
Message 341 of 462

Re: Usage Monitor not updated

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What, EdSurrey .....  BT using 'flakey' software?

 

Surely not .... My quarterly bill always arrives on time! 

HHGTTG
Expert
652 Views
Message 342 of 462

Re: Usage Monitor not updated

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My BB usage meter is still stuck on 23rd May 23.59. Not good enough.

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JAL
Aspiring Contributor
574 Views
Message 343 of 462

Re: Usage Monitor not updated

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Mine too is only showing up to 23 May. I find it hard to accept that a company that is so involved in using technology cannot sort what should be a simple issue.
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NodNodWinkWink
Beginner
567 Views
Message 344 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Usage Monitor also not updated since 23:59 on 23 May 2013.

Have been takeing Daily records for last 3 years  and have had similar issues before but this is longest time-our.

 

Surely the boys with the software toys share our woes and joys ??

 

Still, on the bright side - my Kaspesrsky Monitor suffices at present - - Good old BT  !!!

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NodNodWinkWink
Beginner
565 Views
Message 345 of 462

Re: Usage Monitor not updated

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WELCOME TO THE CLUB !

 

My Usage Monitor stats also not updated since 23:59 on 23 May 2013.Smiley Mad

 

Have been taking Daily records for last 3 years  and have had similar issues before but this is longest time-out.

 

Surely the boys with the software toys share our woes and joys ??

 

Still, on the bright side - my Kaspesrsky Monitor suffices at present - - Good old BT  !!!

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HHGTTG
Expert
550 Views
Message 346 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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I wonder whether BT have stopped monitoring charged phone calls over this holiday period, as well as not being able to tell us our BB usage?
I don't think so, somehow.
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DavebyC
Contributor
513 Views
Message 347 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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I have emailed a complaint but don't have much hope ..... 1) Software bugs are the domain of BT India and 2) There's no 'R' in the month.  HHGTTG ... Perhaps the answer will be 42!

 

 
BT Help 
 
 
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A1944
Expert
505 Views
Message 348 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Start checking it regularly folks. 

 

It has updated to the reading for the 24th (but has not changed the date). 

 

On past experience, it will probably jump up in daily steps from time to time over the next few hours.

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iggyb
Contributor
496 Views
Message 349 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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My usage for the 23rd has now increaed, I assume the date will change later. The poor quality of this system is incredible
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iggyb
Contributor
455 Views
Message 350 of 462

Re: Usage Monitor not updated since 23:59 01/01/2013

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Date still 23/05/13 but usage risen again. It is unusual to update linked data (Date & usage) separately. This is really an odd system
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