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Jjloaded
Aspiring Contributor
399 Views
Message 1 of 7

Uswitch reward

From signing up to BT in November 2019 I am still awaiting after 4 Month my Marks and Spencers voucher.is this bit classed as mis selling ....on the basis I would received a voucher IF I choose to sign up to BT

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Uswitch reward

@Jjloaded 

What date did you fill in the claim form, as its not paid automatically?

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Jjloaded
Aspiring Contributor
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Message 3 of 7

Re: Uswitch reward

Like in January there's already been a complaint then had to wait further 30-45 days
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Uswitch reward

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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RobbieMac
Moderator
Moderator
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Message 5 of 7

Re: Uswitch reward

Hi @Jjloaded,

Thanks for your post and welcome back!

I'm sorry for the time it is taking for you to receive your M&S voucher.  I know that you have claimed back in January and you've not heard anything since.  We are extremely busy at the moment so please bear with us as we will pick up your case as soon as we can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Jjloaded
Aspiring Contributor
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Message 6 of 7

Re: Uswitch reward

Could you ask another moderator to be tagged . I've had no response from the other guy

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Uswitch reward


@Jjloaded wrote:

Could you ask another moderator to be tagged . I've had no response from the other guy


Did you reply to the private message from @RobbieMac 

If so, then you would be in a queue, and will have to wait your turn. As they are very busy, it could take possibly a week before you get a reply.

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