Uswitch reward

[Jjloaded]

From signing up to BT in November 2019 I am still awaiting after 4 Month my Marks and Spencers voucher.is this bit classed as mis selling ....on the basis I would received a voucher IF I choose to sign up to BT

[Keith_Beddoe]

@Jjloaded 

What date did you fill in the claim form, as its not paid automatically?

[Jjloaded]

Like in January there's already been a complaint then had to wait further 30-45 days

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

[RobbieMac]

Hi @Jjloaded,

Thanks for your post and welcome back!

I'm sorry for the time it is taking for you to receive your M&S voucher.  I know that you have claimed back in January and you've not heard anything since.  We are extremely busy at the moment so please bear with us as we will pick up your case as soon as we can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

[Jjloaded]

Could you ask another moderator to be tagged . I've had no response from the other guy

[Keith_Beddoe]

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@Jjloaded wrote:

Could you ask another moderator to be tagged . I've had no response from the other guy

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Did you reply to the private message from @RobbieMac 

If so, then you would be in a queue, and will have to wait your turn. As they are very busy, it could take possibly a week before you get a reply.