I received an offer via email to renew my broadband package with a small upgrade for the same price as my current deal on the 11th November.
I selected the link on the 12th of November to find it was no longer available and was offered the same deal for £9 a month more.
I wanted to ask why it was there for less than 24 hours, but the only contact options are to ring. I have no interest in hanging on the phone so looked at the complaints process. Once again, the only non phone method is via letter.
Even the online chat was unavailable.
I worked for BT for many years and it is frustrating to see that their offers via email are not consistent with those via MyBT and that they have made contacting them so difficult.
I'd send a complaint but again, the only options are ring or write a letter. I can't help thinkimng making it difficult to raise an issue is a deliberate act but eventually it's going to make customers go elsewhere.
Has BT forgotten the value of customer service?
Does anyone have a way of sending an enquiry via email?
