Viewing bills older than previous 15 months

[irems]

Hello, 

I try to download previous bills, but I could only see the bills for last 15 month. How can i see more than 15 months?

thank you

[gg30340 · Accepted solution]

BT holds a summary copy of your bill for six years. You would need to write to BT and ask for a copy of the bill if it is older than 15 months.

Privacy Policy | BT

How long do we keep your personal information?

We’ll keep:

• a summary copy of your bills for six years from the date of the bill;
• your contact details on file while you’re one of our customers, and for six years after; 
• SMS content for seven days; and
• details relating to any dispute for six years after it was closed.

In other cases we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed.  And sometimes we’ll keep it for longer if we need to by law.  Otherwise we delete it.