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Stephen_Taylor
Beginner
377 Views
Message 1 of 5

Viewing my bill

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Hi there,

I receive an email from you with a link to view my bill. When I click on the link I am taken to a page (after logging in) called "Your Products" and all I see is a link to add a mobile package. On previous attempts I have seen an error message. I have not been able to view my bill sometime.

A quick look through this forum suggests that this has been an issue for other users as well.

Could someone advise how to resolve it?

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4 REPLIES 4
Carlusha
Recognised Expert
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Message 2 of 5

Re: Viewing my bill

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Perhaps try this link to the main BT site and select MyBT from there and login.

https://www.bt.com/ 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Viewing my bill

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This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

Rather than using a link in an email, which could be a spam/phishing email, you should try logging on to your MyBT and view your bill from there.

There is a direct link to the MyBT log on page in the menu bar at the top right of this page that you can use. 

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Stephen_Taylor
Beginner
351 Views
Message 4 of 5

Re: Viewing my bill

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Thanks - that seems to have done the trick!
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Stephen_Taylor
Beginner
349 Views
Message 5 of 5

Re: Viewing my bill

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Thanks - all sorted now!