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MrsMiggins1
Beginner
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Message 1 of 5

Viewing old bills

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Hi all,

I need to see a list of phone calls I made in July 2018. How do I do this?

When I use the Billing History options on BT I can only see bills from the past 15 months. 

(I use online billing; my bills are all itemised with a list of calls and have been since 2010.)

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4 REPLIES 4
Matt-S
Moderator-Retired
652 Views
Message 2 of 5

Re: Viewing old bills

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Hi @MrsMiggins1,

Welcome to the Community and thanks for taking the time to post. You are only able to view the last 15 months within MyBT anything older than this you will need to call 0800 800 150 and ask for a copy of the July 18 bill.

Thanks

Matt

MrsMiggins1
Beginner
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Message 3 of 5

Re: Viewing old bills

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Thank you. I will do that.

Carlusha
Recognised Expert
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Message 4 of 5

Re: Viewing old bills

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@Matt-Swrote:

Hi @MrsMiggins1,

Welcome to the Community and thanks for taking the time to post. You are only able to view the last 14 days within MyBT anything older than this you will need to call 0800 800 150 and ask for a copy of the July 18 bill.

Thanks

Matt


Hi Matt, I am sure you mean 15 months!


Old Bill.png

Matt-S
Moderator-Retired
637 Views
Message 5 of 5

Re: Viewing old bills

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@Carlusha,

Yes, I sure did, I must be half-sleeping this morning. Thanks for pointing out my error I have updated my post 🙂

Sorry about that @MrsMiggins1

Thanks

Matt