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rob77777
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Message 1 of 14

Voucher code for Samsung Galaxy

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BT package went live 24th Aug, but still have not received an email regarding voucher code ?

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Keith_Beddoe
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Message 2 of 14

Re: Voucher code for Samsung Galaxy

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@rob77777 

Did you apply online, or over the phone?

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rob77777
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Message 3 of 14

Re: Voucher code for Samsung Galaxy

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Online
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Keith_Beddoe
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Message 4 of 14

Re: Voucher code for Samsung Galaxy

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What date did you place the order?

If it was in August, then these would have been the options.

https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer/

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rob77777
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Message 5 of 14

Re: Voucher code for Samsung Galaxy

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End of July 2019
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Keith_Beddoe
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Message 6 of 14

Re: Voucher code for Samsung Galaxy

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@rob77777 wrote:
End of July 2019

There was no Samsung Galaxy Tab on offer that month.

https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-july-2019-offer/

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rob77777
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Message 7 of 14

Re: Voucher code for Samsung Galaxy

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Thank-you for that, but I have never received an email with my voucher code
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Keith_Beddoe
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Message 8 of 14

Re: Voucher code for Samsung Galaxy

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@rob77777 wrote:
Thank-you for that, but I have never received an email with my voucher code

I am not sure what dates in July that the offer was running.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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rob77777
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Message 9 of 14

Re: Voucher code for Samsung Galaxy

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Sorry, have just checked my emails, and it was ordered and confirmed on the 3rd Aug 19
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Keith_Beddoe
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Message 10 of 14

Re: Voucher code for Samsung Galaxy

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@rob77777 wrote:
Sorry, have just checked my emails, and it was ordered and confirmed on the 3rd Aug 19

Then if you look at the link I posted for August, it was shown as one of the options.

You will have to wait for a moderator to reply.

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