Welcome to the community and thanks for your post! I have moved your post to start your own thread as that's the best thing to do.
Sorry that the reward isn't showing when you try and raise your claim. This isn't something the community is going to be able to help with so you can send us over your details and we'll give you a hand from here.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You