Hi,
I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed.
I’ve been facing delays, and the installation has now been pushed to February 6th due to the wayleave still not being signed. I’m unsure who needs to sign it and would appreciate any help or information on the delay and what I need to do next.
Could anyone assist with this? Thank you.
This is only a customer to customer help forum and is not read by BT. I expect its Openreach that are waiting for the wayleave, so thy can progress your BT order.
https://www.openreach.com/help-and-support/obtaining-wayleaves
Al you can do is to ring BT for a progress update.
I
understand, but when I spoke to Openreach about the wayleave document, I received conflicting information. At first, they said it involved a third party, then they mentioned the landowner, and later they said it was the landlord. I provided them with my landlord’s name and business address, as they own the land, but Openreach then claimed they sent the wayleave document out without specifying where or to whom.
When I tried to follow up, I was told the document wasn’t needed, only for them to later reverse that and say it is required. This back-and-forth has been ongoing, and I’m unsure how to proceed.
What type of broadband connection have you ordered from BT residential, is there something unusual about your property that involves crossing private land?
Is your order with BT Consumer, or EE, as that sounds like an EE order description?
EE is a separate company within the BT Group, and have their own user forum and moderators.
EE and BT are together
No they are not, they are separate companies within the BT Group. The info the sales people give is very misleading.
https://www.bt.com/about/bt/our-brands
If your order is with EE, then you would need to post on their forum for advice.