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vrp
Aspiring Contributor
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Message 1 of 3

We're sorry, your order has been delayed

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I ordered BT Infinity and calls last month.  Afer a couple of days I received a text saying "We don't need to send an engineer anymore, so you don't need to in on 12-09-2017. Your service will start on 12-09-2017. Thanks."  

 

I received the Smart Hub a few days ago.  The phone line seems to be up - at least there's a dialtone and the phone rings when my number is dialled.  Broadband was due to be activated yesterday anytime up to midnight.  This didn't happen and the order summary page now says "We're sorry, your order has been delayed. We're sorry there may be a delay with your order. We'll let you know if this affects your service. You can track the progress in the timeline below."

 

I've used the BT Broadband Availability Checker and it shows the following.  Can anyone interpret - the only thing I understand is the bit that says "There is an open order on your line which is due to complete by 12-Sep-2017".  Thanks.

 

Screen Shot 2017-09-13 at 00.49.36.png 

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Moderator
Moderator
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Message 2 of 3

Re: We're sorry, your order has been delayed

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Hi @vrp sorry your broadband service was not connected yesterday as agreed.

 

Please check with the Order Live Chat Team and they will be able to tell you what has caused the delay and update you on when you will be connected.

 

Cheers

John

 

Community ModeratorJohnC
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vrp
Aspiring Contributor
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Message 3 of 3

Re: We're sorry, your order has been delayed

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Cheers.  Got up and running now after using live chat on the link you pointed to.

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