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GlosTurtle
Beginner
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Message 1 of 3

We recently detected some unusual activity on your BT ID - Locked out of account

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I am currently locked out of my BTID account, everytime I change my password, the same issue occurs. Any ideas?

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RobbieMac
Moderator
Moderator
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Message 2 of 3

Re: We recently detected some unusual activity on your BT ID - Locked out of account

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Hi @GlosTurtle 

Welcome to the Community and thanks for your post!

I'm sorry that you've been locked out of your BTID.  Normally a password reset would do the trick but I can see you're still having problems after trying that.

Have you spoken with anyone since you posted this?  If you're still in the same boat reply back and we'll pick this up and give you a hand from here.

Cheers,

Robbie

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GlosTurtle
Beginner
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Message 3 of 3

Re: We recently detected some unusual activity on your BT ID - Locked out of account

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Hi Robbie,

 

Thanks for the reply. I managed to get through to the online chat to sort this out, and am now able to access my account.

 

Cheers

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