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Aspiring Contributor
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Message 1 of 3

Weird things happening when trying to log in to MyBT

If I try to log into MyBT from the BT home page I just get the spinning wheel - if I then go to BtTV it lets me straight in - no password request - which means that my MyBT log in was successful.

If I goto BtTV before going to MyBT it will ask me for my log in details - I log in and everything on the TV side works.

If I then try to access MyBT I don't get a login request just the spinning wheel.

I can access MyBT using the mobile app so I know there is nothing wrong with my log details. 

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Moderator
Moderator
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Message 2 of 3

Re: Weird things happening when trying to log in to MyBT

Hi @DavidC1954 Sorry you had some strange happenings with your MYBT log in.

Have you experienced these problems since? If so please clear your cookies and cache and try again. Post back and let me know how you get on.

Cheers
John

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Aspiring Contributor
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Message 3 of 3

Re: Weird things happening when trying to log in to MyBT

deleted cookies and cache - still did it. Cleared EVERYTHING in Chrome and it now works OK. Thank you...

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