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Taffy078
Expert
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Message 1 of 14

What BT speeds have I paid for/where's the BT speed checker

Hi. A bit silly but it's been a while! Smiley EmbarassedSmiley EmbarassedSmiley Embarassed

(1) How do I find what broadband package I have & the speeds I should expect?

(2) How do I find the BT speedchecker?

Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Contract details which should say speed expected.

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

Speed test
http://www.speedtest.btwholesale.com/


Contracted speed refers to line speed not download speed.

 

 

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Taffy078
Expert
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Message 3 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hello Keith. It's rather a farce - it rejected my password so I had to get an OTP. Did that, changed my password and up came the MyBT login but everytime I enter the details I see a colouful page with bouncing blocks but then it takes me back to my MyBT login screen - no explanation such as 'incorrect details', but going round in circles!  Smiley Mad 

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Taffy078
Expert
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Message 4 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

per snip

 

MyBT login probem 2018-12 4th.PNGMyBT login problem 2018 dec4th

 

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Taffy078
Expert
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Message 5 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hi Keith. I recently had a major fall-out with BT over a 16-digit special password which they say I had and they were going to me. But they didn't - "fault in the BT system" and this was the cause of the huge fall-out, still ongoing.

The Moderators here were very helpful, Robbie Mac was the latest one to be involved.  

Could this 16-digit password be the cause of this problem?

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Moderator
Moderator
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Message 6 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

@Taffy078 I don't believe this type of problem has anything to do with a password issue. Send over your details and we'll be happy to help you get this sorted.

Are you having problems with your connection speeds at the moment?

Community ModeratorNeilO
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Taffy078
Expert
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Message 7 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hello Neil. My speeds have been a bit flaky in the past 3 or 4 days so I've revived my Excel spreadsheet to record what's happening. Ping ranges from 39 to 104ms and Upload from 9mbs to 13.18 mbs. Download consistent around 40mbs

When I first had problems getting into MyBT, I changed my password and then it seemed to work. I could see  the png above but it always went back to my MyBT sign-in screen after that png. 

Hoping you can resolve! Smiley Wink

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Taffy078
Expert
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Message 8 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hello Neil. I've now received this - is it something you've done i.e. can I now access my account? (It's quicker for me to send this than try to log into My BT account.)

 

BT activate your account 2018-12 4th.PNG

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Taffy078
Expert
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Message 9 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

I activated my ID - it allowed me to change my log-in details and password for MyBT, I then saw the 'cartoon' message about getting/retrieving info from my dashboard and was then again taken to my log in where it rejected my info.

Anything you can do please?

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Taffy078
Expert
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Message 10 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

still happening. I'd really appreciate help on this. As soon as I can get into MyBT, I'm going to change my contact details, but it's so, so frustrating at the moment.

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