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Taffy078
Expert
77 Views
Message 11 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

I forgot to mention that I can't even access my BT mailbox. Farcical

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Moderator
Moderator
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Message 12 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hi @Taffy078 I'm really sorry about the delay replying, you'll need send us over your details on the contact the mods link before we can help. I made the link visible to you on Tuesday.

Community ModeratorNeilO
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Taffy078
Expert
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Message 13 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hello NeilO/ I don't see any link! But just to make it clear. it's not my internet speeds that'a my main problem it's the fact that I can't get into my MyBT account to see what package I have. Full details of what happens when I try - going aound in circles - and the snip are shown above.

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Moderator
Moderator
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Message 14 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hi @Taffy078,

I've made the link available to you under my profile Smiley Happy It's under my profile pic and username.

When you're completing the form please note everything that you'd like us to check. We'll do our best to help you.

Thanks

DanielS

Community ModeratorDannyS
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Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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