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Taffy078
Expert
135 Views
Message 11 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

I forgot to mention that I can't even access my BT mailbox. Farcical

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Moderator
Moderator
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Message 12 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hi @Taffy078 I'm really sorry about the delay replying, you'll need send us over your details on the contact the mods link before we can help. I made the link visible to you on Tuesday.

Community ModeratorNeilO
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Taffy078
Expert
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Message 13 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hello NeilO/ I don't see any link! But just to make it clear. it's not my internet speeds that'a my main problem it's the fact that I can't get into my MyBT account to see what package I have. Full details of what happens when I try - going aound in circles - and the snip are shown above.

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Moderator
Moderator
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Message 14 of 14

Re: What BT speeds have I paid for/where's the BT speed checker

Hi @Taffy078,

I've made the link available to you under my profile Smiley Happy It's under my profile pic and username.

When you're completing the form please note everything that you'd like us to check. We'll do our best to help you.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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