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kanesh
Contributor
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Message 1 of 3

What is Superfast Fibre upgrade

Hi,

I have today received an automated email from BT, stating that I have placed an order for Superfast Fibre upgrade. I suspect this has happened as a result of my recent discussions with BT about improving my broadband speed.  Please note that I am already a 'Superfast Fiber Plus' customer.

Could someone help me understand more about this "Superfast Fibre upgrade" service and also understand the differences between this new and my current broadband service (i.e. "Superfast Fiber Plus").

 

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: What is Superfast Fibre upgrade

Hi @kanesh,

Did you manage to get this sorted?

If you like, I can take a look at the order. You can send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

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Moderator
Moderator
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Message 3 of 3

Re: What is Superfast Fibre upgrade

Hi @kanesh,

Thanks for sending over your details.  Sorry I missed you.

Our executive level complaints team have been dealing with your complaint and they sent you an email on 01/12/18 with the info you've asked for.  You can reply directly by email to my colleagues if you have any further questions.

Cheers,

Robbie

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