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independentrage
Beginner
138 Views
Message 1 of 3

What’s the point of this “my BT” user journey?

I want to remove big sport.


I login to “my BT”.

Go on “your products”.

Go on “TV and sport”

It says I have “big sport”

All makes sense so far. So I click on “swap your package”. 

“We can’t show you any personalised deals at the moment…” with a button to “see standard deals” that opens a new tab in a logged out state.

What is the point of this? Is it just broken?

Thanks - Chris

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2 REPLIES 2
DavidM
Moderator
Moderator
107 Views
Message 2 of 3

Re: What’s the point of this “my BT” user journey?

Hi @independentrage and welcome to our community.

I'm sorry you're having trouble removing the Big Sport online. I'd like to take a closer look at this for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

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NigelB72
Recognised Expert
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Message 3 of 3

Re: What’s the point of this “my BT” user journey?

@independentrage scroll down the page a bit and there's a section for NowTV. There's an option to Manage your passes. 

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