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gbsh
Aspiring Contributor
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Message 1 of 3

Whats the Process to get the credit left on the account after leaving

Hi,

 

I'm currently trying to get the credit left on the account after leaving. First I've been told it will be re-credited to my bank account (orginally taken by direct debit). Now I've been told it can only be refunded by sending out a cheque.

Since this is no small amount (to me at least) I need to get this back as quickly as possible. Any ideas?

 

Kind Regards

 

 

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Moderator
Moderator
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Message 2 of 3

Re: Whats the Process to get the credit left on the account after leaving

Hi @gbsh,

 

Thanks for posting. Refunds of any credits on the account are processed 5 working days after the final bill is produced so if you direct debit is still in place we'll refund you to your bank account. If not then you'll receive a cheque.

 

Cheers

 

David

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gbsh
Aspiring Contributor
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Message 3 of 3

Re: Whats the Process to get the credit left on the account after leaving

Thanks for the reply, will wait and see if the cheque turns up, though why BT cancelled the DD before repaying any credit is the bit I mind hard to get my head round.

 

Kind regrads

 

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