cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Darrenj2
Aspiring Contributor
494 Views
Message 1 of 11

When do I get my final bill ?

I have left BT and my change over was on the 30th July, my account says I get my bill on the 5th Aug but nothing yet.

Can anyone help?

 

0 Ratings
Reply
10 REPLIES 10
-Richie-
Guru
479 Views
Message 2 of 11

Re: When do I get my final bill ?

Typically 7 days after you leave a final bill is produced, if you have a BT email address, that is downgraded to 'Basic Email' which keeps the account active, future bills will be for £0.00 but as it's a service, it means you don't get a final bill as you haven't technically left.

0 Ratings
Reply
Darrenj2
Aspiring Contributor
444 Views
Message 3 of 11

Re: When do I get my final bill ?

On day 11 now and nothing, Tried to ring but gave up. I want to cancel my direct debit and finalise everything.

help would be appreciated. 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
442 Views
Message 4 of 11

Re: When do I get my final bill ?

When was your last bill produced, as its possible you will have to wait until the next billing date to receive a final closing bill?

0 Ratings
Reply
DavidM
Moderator
Moderator
428 Views
Message 5 of 11

Re: When do I get my final bill ?

Hi @Darrenj2 and thanks for posting.

Sorry for any confusion with this. have the service completely ceased? Were you given a cease date?

Cheers

David

0 Ratings
Reply
Darrenj2
Aspiring Contributor
424 Views
Message 6 of 11

Re: When do I get my final bill ?

Hi

Yes the service has completely ceased and I was transferred to the new company on the 30th July.

Darren

0 Ratings
Reply
Darrenj2
Aspiring Contributor
410 Views
Message 7 of 11

Re: When do I get my final bill ?

Hi
My next billing date was the 5th Aug.
0 Ratings
Reply
DavidM
Moderator
Moderator
401 Views
Message 8 of 11

Re: When do I get my final bill ?

Hi @Darrenj2,

Thanks for confirming that. I'll need to take a closer look at that for you so I've dropped you a private message.

Cheers

David

0 Ratings
Reply
Darrenj2
Aspiring Contributor
360 Views
Message 9 of 11

Re: When do I get my final bill ?

We’ll try to take your payment again in a few days. If it fails again, there will be a £10 late payment charge, so please contact your bank to check your details are correct.

Review how you pay

I have not changed my direct debit, I have not been informed of what the charges are.

I am finding this very frustrating.

0 Ratings
Reply
JohnC2
Moderator
Moderator
350 Views
Message 10 of 11

Re: When do I get my final bill ?

Hi @Darrenj2 I've checked and can see your details are in our queue. Sorry we have not been in touch to sort this for you and that you are getting reminders. We'll be in touch as soon as we can and we'll sort all out for you.

cheers

John

0 Ratings
Reply