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smartin69
Beginner
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Message 1 of 8

When do I need to start nagging at BT to find out when infinity connection will be switched on?

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Today is activation day, had email yesterday stating all should be switched over in 30 minutes.

 

lost Sky broadband around 9am this morning and not heard anything from BT yet? Should I be worried?

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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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Activation can take any time up till midnight.
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Osbornerk
Aspiring Contributor
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Message 3 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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Have you plugged in new router? It will probabably be live!

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smartin69
Beginner
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Message 4 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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I realise that it did mention that the activation could take until midnight but was hoping that it might happen within 30 minutes of the Sky broadband going dead as that is what the email had suggested.

 

Any harm in just plugging in the new router and seeing if it is live without waiting for any kind of BT acknowledgment as suggested by the other responder?

 

Thanks

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Distinguished Sage
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Message 5 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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Absolutely not. Plug the router in, it'll probably be live.
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Distinguished Sage
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Message 6 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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I assumed you had already done that and it wasn't working...
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smartin69
Beginner
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Message 7 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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Plugged it in, switched it on and it all seems to be working, thanks.

 

Still no notification from BT, though! I suppose it will turn up eventually 🙄

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Distinguished Sage
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Message 8 of 8

Re: When do I need to start nagging at BT to find out when infinity connection will be switched on?

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It usually takes a few hours from the engineers closing off the job for it to filter through the various systems which will eventually generate an automated email.
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