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jacksback21
Beginner
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Message 1 of 3

When will Live Chat be back?

Back in February I had a Live Chat with a BT representative who offered me a £15 a month reduction on my BT Fibre monthly cost. I accepted and assumed it would start after the next bill. This hasn't happened and I'm still paying the amount I considered far too much.

Now obviously due to COVID-19, BT aren't operating their customer service as per normal and I can't contact them to explain the situation. I don't want to phone as I'm not a vulnerable customer.

Also is there any chance BT will refund me the amount that they are over-charging me?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: When will Live Chat be back?

did you get a confirmation email of your new terms/contract?



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pottyperson
Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: When will Live Chat be back?

Was is a definite contract update or just a quote? If the former you should have had a confirmatory emaill, if the latter that's why you are where you are now. Either way, a call to 0800 800 030 should move you forward; it's the only way but you may have to wait a while to speak to an agent.

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