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Beginner
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Message 1 of 5

Where can I find my BTCOM/AJM reference for my broadband order?

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I have purchased BT broadband 2 service for 48 months through Topcashback website link but the purchase was not traced. I have to file a claim of cash back myself. But they ask for my BTCOM/AJM reference which I cannot find anywhere on my order. I did tried to find everything, order pages, emails, track orders etc. But still could not find it, the only reference I have begins with VOL. Where and how should I find my BTCOM/AJM reference than?

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Message 2 of 5

Re: Where can I find my BTCOM/AJM reference for my broadband order?

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Hi @ClaireW,

Thank you for posting. I'll be able to help you get that order reference. 

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

 

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Message 3 of 5

Re: Where can I find my BTCOM/AJM reference for my broadband order?

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@ClaireWwrote:

Where and how should I find my BTCOM/AJM reference than?


Typically on the very first order confirmation of you ordering the service, further updates after that use the VOL reference.

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Beginner
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Message 4 of 5

Re: Where can I find my BTCOM/AJM reference for my broadband order?

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Thanks for the advice! I really couldn’t find it and we don’t receive paper bills for our package. Anyways I managed to get it from the BT forum advisor. 

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Message 5 of 5

Re: Where can I find my BTCOM/AJM reference for my broadband order?

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Thanks!
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