Right back in Sept i signed up with you under the £50 Sainsburys voucher offer and it got to Dec and still didnt have them so i contacted you by email about it.
I was told you would look into it then mid Dec i got a email back from you saying that you will send me a new Voucher out to me and i will get this within 15 days but now it almost a month since then and i still do not have my voucher.
you told me that you was sending it recorded and i have asked for the trcking number but you wont give that to me and i have emailed you for the last week each day and all i get is the same old thing and that is ITS ON ITS WAY.
come on it does not take a month to send a voucher out does it? No it does not.
so in all i have been waiting since Sept and im getting no where with you about it.
if i dont getit this week i will TAKE YOU TO THE SMALL CLAIMS COURT to make a claim and also for my time you are wasting.
i have been in touch with Watchdog about this and guess what i am not the 1st person to contact them about you and they seem to be saying that when they come back to our screens in March they will be doing a bit about you and these vouchers!!!!!!
so i want my voucher that i am due.
maybe if i dont pay my bill that will move you on a bit faster?
Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
Thanks for your reply.
But that link is the link i sent 1st email to BT and as i say not getting much help there from BT.
OK i have just sent them a email.
How long does it take for them to read them?
They normally reply personally to you by email or phone within 3 working days
BT is there a update to this as have not heard back from you yet.
Hello BT
is there a update on this case as ive not heard back yet and still have not had my Voucher.
Hi Macc2013,
Sorry for the delay. DaveM will be in touch today.
Cheers
Sean