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macc2013
Beginner
430 Views
Message 1 of 9

Where is my £50 Sainsburys Voucher?

Right back in Sept i signed up with you under the £50 Sainsburys voucher offer and it got to Dec and still didnt have them so i contacted you by email about it.

 

I was told you would look into it then mid Dec i got a email back from you saying that you will send me a new Voucher out to me and i will get this within 15 days but now it almost a month since then and i still do not have my voucher.

 

 

you told me that you was sending it recorded and i have asked for the trcking number but you wont give that to me and i have emailed you for the last week each day and all i get is the same old thing and that is ITS ON ITS WAY.

 

come on it does not take a month to send a voucher out does it? No it does not.

 

so in all i have been waiting since Sept and im getting no where with you about it.

 

if i dont getit this week i will TAKE YOU TO THE SMALL CLAIMS COURT to make a claim and also for my time you are wasting.

 

i have been in touch with Watchdog about this and guess what i am not the 1st person to contact them about you and they seem to be saying that when they come back to our screens in March they will be doing a bit about you and these vouchers!!!!!!

 

so i want my voucher that i am due.

 

maybe if i dont pay my bill that will move you on a bit faster?

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8 REPLIES 8
Distinguished Sage
422 Views
Message 2 of 9

Re: Where is my £50 Sainsburys Voucher?

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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macc2013
Beginner
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Message 3 of 9

Re: Where is my £50 Sainsburys Voucher?

Thanks for your reply.

 

But that link is the link i sent 1st email to BT and as i say not getting much help there from BT.

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Distinguished Sage
416 Views
Message 4 of 9

Re: Where is my £50 Sainsburys Voucher?

that link is only used to contact the forum moderators who moderate this forum there are similar links for contacting BT
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macc2013
Beginner
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Message 5 of 9

Re: Where is my £50 Sainsburys Voucher?

OK i have just sent them a email.

 

How long does it take for them to read them?

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Distinguished Sage
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Message 6 of 9

Re: Where is my £50 Sainsburys Voucher?

They normally reply personally to you by email or phone within 3 working days

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macc2013
Beginner
381 Views
Message 7 of 9

Re: Where is my £50 Sainsburys Voucher?

BT is there a update to this as have not heard back from you yet.

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macc2013
Beginner
350 Views
Message 8 of 9

Re: Where is my £50 Sainsburys Voucher?

Hello BT

 

is there a update on this case as ive not heard back yet and still have not had my Voucher.

 

 

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Community Manager
Community Manager
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Message 9 of 9

Re: Where is my £50 Sainsburys Voucher?

Hi Macc2013,

 

Sorry for the delay.  DaveM will be in touch today.

 

Cheers

Sean

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