Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I recently left BT but have been billed twice since and am now £261 in credit. I have looked at my BT online account and am told my payments will be £0 for the next 3 months but it also clearly shows that all services have ended. Why hasn’t my account been closed and my credit returned? Thanks in advance.