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JCD45
Beginner
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Message 1 of 2

Where is my final bill and credit?

I recently left BT but have been billed twice since and am now £261 in credit. I have looked at my BT online account and am told my payments will be £0 for the next 3 months but it also clearly shows that all services have ended. Why hasn’t my account been closed and my credit returned? Thanks in advance.

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DavidM
Moderator
Moderator
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Message 2 of 2

Re: Where is my final bill and credit?

Hi @JCD45 and welcome.

Thanks for posting. Sorry you haven't received the credit back to your account yet. I'm sure I can help you with this. I'll drop you a private message so you can get in touch.

Cheers

David

 

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