Nothing for me either. 16th day of service. When I originally signed someone was going to investigate this and make sure I was going to get one as my original order was cancelled by open reach and I had to re chase it myself to get my services all activated/installed as I moved away from sky. The original deal I had was going to get honoured.
Spoke to someone today who told it will day 10 + working days to get this looked at again. Totaly appreciate in the current climate this is all irrelevant as there are lots of people ill and dying, here we are being **bleep** off about a free Xbox not being sorted in time.
Looking through this thread, this whole process looks to be a little shambolic. I hope BT take away items from this and do a better job next time. In the meantime, if someone can come back to me I would be really grateful.
I have waited outside the cancellation time it's been 14 days since connected and live I have received acknowledge email stating claim is verified but as yet no code. Can duty moderator help with this
Hi @JohnC2 ,
Can you please look into my case? I ordered my tv package back in February and it was clearly stated on BT website and during the ordering process that I was eligible for a free XBox. My BT broadband has since been renewed and tv is up and running but despite this there is no sign of e-mail with code for free x box.
During these difficult times, a free x-box to entertain the kids would be extremely useful.
Now on day 29 of service not received the email with my code to claim the gift.
understand delays in current circumstances which is why left it until now to ask about it.
check inbox’s and junk every day
Could a mod please look into my case. I have also not received the email to claim the xbox one and it has been well over 14 days since my package went live.
I received the email saying that I had qualified for the free Xbox one X on 19th February (when my sports access started) and my broadband has been up and working for over three weeks but I still haven't received the email code for my console.
I understand how busy you all are at the moment but could you please let me know when I would receive the email code
Thanks a lot