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tache-man
Beginner
495 Views
Message 211 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I ended up getting a code on weds. Xbox turned up this AM. Not sure if one of the mods did something. Thank you very much!
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DavidM
Moderator
Moderator
480 Views
Message 212 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Glad to hear you're sorted @tache-man. Thanks for letting us know.

Cheers

David

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lbansal
Beginner
466 Views
Message 213 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I called on 17 February and signed up for the broadband and BT Sport deal. I was told I was eligible for the Xbox offer as part of the retention deal. The person I spoke to even put me on hold while they went to double check I was able to get this deal, however I've not received anything.

I did call a few weeks ago to chase it and I was told someone would get back to me in 5 days but no one did. I then read that it could take up to 28 days after the 14 day cooling off period to receive my email/Xbox, however it has now been 49 days, a week after this period ended. 

I realise everyone is really busy and under pressure at the moment, but if someone could help me with this I'd really appreciate it. The Xbox would come in really handy for my eldest's 13th birthday at the end of the month! 

Thank you.

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Philb2
Aspiring Contributor
450 Views
Message 214 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I’m in the same boat

 

I ordered during the promotion, super fast with bt sport

called customer service and the last time I called they said they can not investigate until 44 days has passed since broadband went live, which seems bizarre  

 

 

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SarahRae15
Beginner
427 Views
Message 215 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

It's 12:30pm and still no voucher. I'm not feeling good about Keeping you people. Might cancel and go back to NowTV!

Where's my voucher?? If it doesn't come, I'm cancelling Everything and blasting this component the internet!

Selling lies!

Neil_mac
Aspiring Contributor
334 Views
Message 216 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi admins/mods

Today is the 28th day that I have been live and using your service and I have not yet received my email with the code (I received the email upon order in February that told me I qualified for the free gift)

 

Could someone please contact me to let me know how to get my code as don't want to have to phone up as there are other people that need to speak to your team directly rather than me

 

Cheers

 

Neil

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Matt-S
Moderator-Retired
318 Views
Message 217 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Neil_mac,

Welcome to the Community and thanks for taking the time to post.

The Xbox code is sent within 28 days of the 14-day cooling-off period ending. What date did your service go live?

Thanks

Matt

Neil_mac
Aspiring Contributor
311 Views
Message 218 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Matt-S

Thanks for the quick reply, it is greatly appreciated 🙂 I started using the service when I moved into my house on the 12th march. The email I received saying I qualified for the free gift said that the code would be emailed to me within 28 days of the service starting which I believe is up today.

Thanks

Neil
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Philb2
Aspiring Contributor
306 Views
Message 219 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Matt-S 

my service went live on Feb 25, so the 14 plus 28 days has passed now 😔

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Matt-S
Moderator-Retired
292 Views
Message 220 of 274

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

@Philb2 I sent you a private message this morning asking if you could send in your account information 🙂

@Neil_mac I'm going to send you the same message so that you can get in contact with the Mod team. We are really busy at the moment so it may take us slightly longer than normal to pick up your message.

Thanks

Matt

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