We're offering customers a free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle when they order BT Sport with a 24 month Superfast Fibre 2 or Ultrafast Fibre deal via a Retail store or a 24 month Superfast Fibre 2 or Ultrafast Fibre deal via telesales, a retail store on online between 7-Feb and 20-Feb.
How it works
The important bit - use it or lose it
Once we issue your voucher code you have until 20th May to claim, so don't lose out.
I haven't received my voucher code
We'll send the voucher 14 days after we've installed your broadband so long as your Sport package is still live. The voucher can take up to 28 days to arrive from the time your order completes. Please don't worry if you don't receive your voucher 14 days after your broadband is installed.
If you don't receive your voucher, call 0800 800 150. We're open Monday to Friday 8am - 9pm, Saturday 8am - 8pm and Sunday 9am - 6pm.
I’ve received a confirmation email from BT Shop but still haven’t got my device
Only contact BT Shop if you’ve placed your order and had a confirmation email from them. If you haven't received your order within three working days, email firstname.lastname@example.org with your order number.
My broadband installation has been delayed due to a fault. Will I still get my voucher?
Yes, as soon as it’s installed, and you’ve had your Sport Package live for 14-days, we’ll send you your voucher code.
What are the terms and Conditions?
Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle. Available to new BT Broadband customers purchasing a 24M Superfast Fibre or Ultrafast deal (excluding Superfast Fibre Essential, Halo 2 with Superfast Fibre, Halo 2 with Ultrafast Fibre 100, Halo 2 with Ultrafast Fibre 250) and BT Sport (BT Sport on TV, Sport on Sky with BT Broadband or Sport on App) between 7th February and 20th February 2020. You’ll receive an email within 5 days of purchase to confirm the eligibility of your gift. 14 days after your broadband is installed and BT Sport is active, you will receive your voucher code and a link by email to claim your Xbox from BT Shop. You’ll need to create an account on BT Shop to check out. You must claim your gift by 23:59 on 20th May 2020.
I am thinking about joining bt. Can you please confirm if I choose the bundle below would I get the Xbox? It says on the channel list bt sport's, but also says add bt sport's to get a free Xbox on a yellow banner. Thanks Jon
Entertainment TV + BT Sport + fibre broadband
Your download speed range
49Mb - 50Mb
Your Stay Fast Guarantee 46Mb
Upload speed range 8Mb - 9Mb
What these speed estimates mean for you
As well as AMC, get National Geographic, E! and loads of other premium channels for top US shows
Stay Fast Guarantee – get the speeds we promise you, or £20 back
Every Freeview channel
Get up to 20 extra premium channels
Record up to 300 hours of TV on the recordable TV box
Average speeds of 50Mb
See what channels you can get
£55.99 Δa month
24 month contract
Includes BT line rental
24 month contract, Price after £63.99 a month
£19.99 upfront i
Hi I signed up on the 8th of febuary for the BT sport on app and superfast fibre package 45.99 a month. My go live date is the 2nd of March and I understand that I don't get the email to claim untill 14 days after I go live, however I noticed down the page it states that 5 days after i place my order I will receive and eligibility email of my entitlement of the gift which I have not received and I'm starting to worry as the only reason I went with this package and not virgin is because of the xbox. Please can you Confirm I am eligable I tick all the boxes for eligibility but have had no Confirmation about the gift.
Thanks for your post and welcome to the Community!
Sorry for the confusion. From what you've said it looks like you're eligible. Can you post the link where you placed your order? I'm keen to understand where it shows 5 days as the terms of the offer is 14 days.
I think he means this email. You get a confirmation after you place the order, and then another after your service goes active with the code.
Hope this helps!👍
Yeh I checked and I have the email, thank god lol
I haven’t received this email how long after purchase will this email come along please?
Please see the post at the top of this thread.
I never got an email like the one above.
I ordered "Superfast Fibre 1 Unlimited" + "BT Sport on the BT Sport app" and when i was ordering it even said to add this for the xbox gift.
Any reason why I wouldn't of got this email? And anyway to find out if I will be getting the xbox if not no point me keeping the BT Sport.