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SeanD
Community Manager
Community Manager
7,628 Views
Message 1 of 273

Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

We're offering customers a free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle when they order BT Sport with a 24 month Superfast Fibre 2 or Ultrafast Fibre deal via a Retail store or a 24 month Superfast Fibre 2 or Ultrafast Fibre deal via telesales, a retail store on online between 7-Feb and 20-Feb.

 

How it works

 

 

Retention deal

 

The important bit - use it or lose it

Once we issue your voucher code you have until 20th May to claim, so don't lose out.

 

I haven't received my voucher code

We'll send the voucher 14 days after we've installed your broadband so long as your Sport package is still live.   The voucher can take up to 28 days to arrive from the time your order completes.  Please don't worry if you don't receive your voucher 14 days after your broadband is installed.

If you don't receive your voucher, call 0800 800 150. We're open Monday to Friday 8am - 9pm, Saturday 8am - 8pm and Sunday 9am - 6pm.

 

I’ve received a confirmation email from BT Shop but still haven’t got my device

Only contact BT Shop if you’ve placed your order and had a confirmation email from them. If you haven't received your order within three working days, email shop@bt.com with your order number.

 

My broadband installation has been delayed due to a fault. Will I still get my voucher?

Yes, as soon as it’s installed, and you’ve had your Sport Package live for 14-days, we’ll send you your voucher code.

 

What are the terms and Conditions?

 

Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle. Available to new BT Broadband customers purchasing a 24M Superfast Fibre or Ultrafast deal (excluding Superfast Fibre Essential, Halo 2 with Superfast Fibre, Halo 2 with Ultrafast Fibre 100, Halo 2 with Ultrafast Fibre 250) and BT Sport (BT Sport on TV, Sport on Sky with BT Broadband or Sport on App) between 7th February and 20th February 2020. You’ll receive an email within 5 days of purchase to confirm the eligibility of your gift. 14 days after your broadband is installed and BT Sport is active, you will receive your voucher code and a link by email to claim your Xbox from BT Shop. You’ll need to create an account on BT Shop to check out. You must claim your gift by 23:59 on 20th May 2020.

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272 REPLIES 272
JonBroom
Beginner
7,288 Views
Message 2 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I am thinking about joining bt. Can you please confirm if I choose the bundle below would I get the Xbox? It says on the channel list bt sport's, but also says add bt sport's to get a free Xbox on a yellow banner. Thanks Jon

ENTERTAINMENT BUNDLE

Entertainment TV + BT Sport + fibre broadband

Your download speed range
49Mb - 50Mb

Your Stay Fast Guarantee 46Mb
Upload speed range 8Mb - 9Mb

What these speed estimates mean for you

Entertainment channels
As well as AMC, get National Geographic, E! and loads of other premium channels for top US shows
Stay Fast Guarantee – get the speeds we promise you, or £20 back
Every Freeview channel
Get up to 20 extra premium channels
Record up to 300 hours of TV on the recordable TV box
Average speeds of 50Mb
See what channels you can get
£55.99 Δa month

24 month contract

Includes BT line rental

24 month contract, Price after £63.99 a month

£19.99 upfront i

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PaddyB
Moderator
Moderator
7,273 Views
Message 3 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @JonBroom,

To take advantage of the Xbox offer you would need to order one of the packages from the page BT Sport and broadband packages

Thanks

PaddyB

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Duanesomerton
Aspiring Contributor
7,222 Views
Message 4 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi I signed up on the 8th of febuary for the BT sport on app and superfast fibre package 45.99 a month. My go live date is the 2nd of March and I understand that I don't get the email to claim untill 14 days after I go live, however I noticed down the page it states that 5 days after i place my order I will receive and eligibility email of my entitlement of the gift which I have not received and I'm starting to worry as the only reason I went with this package and not virgin is because of the xbox. Please can you Confirm I am eligable I tick all the boxes for eligibility but have had no Confirmation about the gift. 

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RobbieMac
Moderator
Moderator
7,193 Views
Message 5 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Duanesomerton,

Thanks for your post and welcome to the Community!

Sorry for the confusion.  From what you've said it looks like you're eligible.  Can you post the link where you placed your order?  I'm keen to understand where it shows 5 days as the terms of the offer is 14 days.

Cheers,

Robbie

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P3nfold
Aspiring Contributor
6,550 Views
Message 6 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Screenshot_20200224-185437_Gmail.jpg

I think he means this email. You get a confirmation after you place the order, and then another after your service goes active with the code.

 

Hope this helps!👍

Duanesomerton
Aspiring Contributor
6,525 Views
Message 7 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Yeh I checked and I have the email, thank god lol

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Shane12
Aspiring Contributor
6,428 Views
Message 8 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I haven’t received this email how long after purchase will this email come along please? 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
6,401 Views
Message 9 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

@Shane12 

Please see the post at the top of this thread.

 

  • Fourteen days after we've installed your broadband, so long as your Sport package is still active, you'll get an email with a unique voucher code
  • Follow the link in your email and go to the BT Shop website to place your order - just add the voucher code at checkout
  • BT Shop will deliver your choice of device within 1-3 working days

 

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aspn
Aspiring Contributor
6,287 Views
Message 10 of 273

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I never got an email like the one above.

I ordered "Superfast Fibre 1 Unlimited"  + "BT Sport on the BT Sport app" and when i was ordering it even said to add this for the xbox gift.

Any reason why I wouldn't of got this email? And anyway to find out if I will be getting the xbox if not no point me keeping the BT Sport. 

@SeanD 

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