cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
321 Views
Message 171 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Millwallnto , 

Out of interest, what date did your 14-day cooling-off period finish?

0 Ratings
Reply
Highlighted
Beginner
302 Views
Message 172 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi wondering if anyone could help me out. I placed the order on the 11/02/2020 and went active on the on the 10/03/2020. Yesterday was the last day of the 14 day cooling off period and I have not received any emails at all. I never got the initial email confirming eligibility but after contacting the live chat they assured me I was eligible but still no codes or emails.

I ordered the package through a live chat agent on the 11th February who confirmed i would be getting the xbox but have not been able to get anymore information for when i will receive the code.

0 Ratings
Reply
Highlighted
Aspiring Contributor
288 Views
Message 173 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Thursday 19th March @Phill8622 

0 Ratings
Reply
Highlighted
Beginner
269 Views
Message 174 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hiya I was given the code over the phone not through email

0 Ratings
Reply
Highlighted
Aspiring Contributor
262 Views
Message 175 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

0 Ratings
Reply
Highlighted
Moderator
Moderator
236 Views
Message 176 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Bell1 as you were given the code over the phone in could be one of the characters is not correct as a capital letter etc. Check your emails as it should be sent to you automatically and also check that it has not been sent to your spam /junk folder. Let me know how you get on.

cheers
John

0 Ratings
Reply
Highlighted
Aspiring Contributor
218 Views
Message 177 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

The code won't work in the BT shop, follow the link that was shared and it will work for you.

0 Ratings
Reply
Highlighted
Aspiring Contributor
201 Views
Message 178 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

@JohnC2 @SeanD 

Any chance of some help? Its been months now! 

0 Ratings
Reply
Highlighted
Moderator
Moderator
197 Views
Message 179 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @aspn sorry that you have not had an update on your gift. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to check on this for you.

cheers
John

0 Ratings
Reply
Highlighted
Beginner
144 Views
Message 180 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi, I don't know if this is the place to post, but are there severe delays or do I just keep falling through the cracks?

I've been on and off with BT phone support since the offer ended chasing up my code but still haven't got it. I even had a manager tell me two weeks ago that it was on the way and I only needed to wait but since then still no code. I've even escalated a complaint but now haven't heard back within the five working day period I was meant to.

I really don't know what else I can do at this point so thought I'd try here. 

Thanks.

0 Ratings
Reply