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Moderator
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Message 11 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @aspn, thanks for posting, when did your broadband order complete?

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Aspiring Contributor
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Message 12 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @NeilO 

The order was placed on the 8th Feb and the full installation was completed on the 21st Feb

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Aspiring Contributor
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Message 13 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I thought I didn't have it either. Go. To your email and search BT I found it pretty quickly after that it came through as spam even though my other BT emails came through as normal
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Aspiring Contributor
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Message 14 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Yeh I have dug through my inbox and spam, nothing relating to the gift.
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Aspiring Contributor
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Message 15 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Go to BT help live chat and get them to check your eligibility and if your are then they will correct it. When I thought I didn't have mine that's what I did and they told me I had one sent to me.
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Moderator
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Message 16 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @aspn, the email with the claim code is sent 14 days after the broadband installation so I would expect that it will be emailed to you after the 6th of March.

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Aspiring Contributor
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Message 17 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

He is aware you get one 14 days after you go live, his issue is that he has not even received gift Confirmation which comes 2-5 days after you place your order. It looks Iike this

Screenshot_20200227-201037.jpg

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Aspiring Contributor
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Message 18 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi,

im having that issue to. Order placed on 10/02. No confirmation email no code. 
called several times keep being told I’m eligible and to wait but still no emails or code and it’s now the 28th?

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Aspiring Contributor
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Message 19 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Check your go live date. Whenever you go live with your services ad 14 days to that and you should get you email code then. So I go live on March 2nd which means my xbox code will be sent around the 16th of March.
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Aspiring Contributor
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Message 20 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

My go live date was the 11th so 14 day’s is 25th. 
not even had any email about the Xbox one at all. 
keep calling I’m being told to wait 30 days for the code?