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Beginner
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Message 41 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi John

I am an existing customer, I moved house and wanted to cancel.

They advised me not to cancel and offered me this, on the 19/02 i took them up on the offer. Nothing received, What do i do now?

All was done over the phone so calls are recorded?

Fuming

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Moderator
Moderator
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Message 42 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @kendogmcfc, I'm sorry you're having to chase up the free gift offered as part of your order, I've sent you a private message so you can get in touch and we'll chase that up for you.

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Aspiring Contributor
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Message 43 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

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Aspiring Contributor
557 Views
Message 44 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Got told on live chat my Xbox would come with my equipment but only received the router got told on the phone yes it’s on it’s way but still nothing other than the email with a location scale on it 

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Moderator
Moderator
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Message 45 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Shane12 sorry for the incorrect information provided on the chat service. The information in the email is correct and your broadband needs to be active for 28 days and you get the next email. Has you broadband been active for 28 days yet?

cheers
John

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Beginner
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Message 46 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Over 24 hours since sending you a private message as requested, nothing heard. Jokers

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Beginner
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Message 47 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi,

it took a little over 24 hours before I was contacted, and in my experience they have been very helpful

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Aspiring Contributor
460 Views
Message 48 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

28 days now is it? it do say on a email not long your gift will be with you it got a time scale on it saying broadband live date then it got 14 days then it got 30 days to choose gift ???? 

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Beginner
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Message 49 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

This is what I thought. It says after 14 days I should get a code. Then go too the bt shop and order the xbox and will be deliveted in 3 days?
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Aspiring Contributor
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Message 50 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

That's my understanding also. 

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