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Aspiring Contributor
388 Views
Message 81 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Same. Been told the same via text front the complaints team and also via online chat. So someone’s lying.
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Aspiring Contributor
379 Views
Message 82 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hey everyone just thought I’d post an update for myself. 
mine took a while to be sorted and some confusion but I’ve finally received a sales order email for it today so there’s hope think it’s just a bit of a waiting game as it was more popular than anticipated.

 

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Aspiring Contributor
356 Views
Message 83 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hey guys

 

My 14 days are up and still no voucher sent. Can someone please help? 

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Moderator
Moderator
346 Views
Message 84 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @neverforgetthistrip,

Welcome to the Community and thanks for taking the time to post.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Aspiring Contributor
332 Views
Message 85 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Can you send me details too matt as my 14 days are up also.
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Moderator
Moderator
329 Views
Message 86 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Hi @Duanesomerton,

I have you sent you a private message also.

Thanks

Matt

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Aspiring Contributor
316 Views
Message 87 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I replied to your message budy. Thanks for the speedy response.
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Beginner
305 Views
Message 88 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

I two recontracted and was told by more than one member of staff I was eligible as I called up to check after placing my order but I'm having the same problem

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Distinguished Sage
Distinguished Sage
301 Views
Message 89 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

@Missspatto 

Have you waited at least 14 days after the activation date of your new contract?

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Beginner
296 Views
Message 90 of 209

Re: Where's my free Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle?

Yes I've waited over 30 days  I had been with Bt for just over 2 weeks  having broadband..when I saw the offer.. for a xbox and took out tv and sport ( the only reason I took out sport was for the xbox) after placing my order I called bt to ensure this was indeed correct and I would in fact get the xbox I was assured I would I placed my order on the 7th February in this time I spoke to people and on live chat and also on the phone to ensure I was getting the xbox.  Before my cooling of period ended I was esured I would. So I waited patiently to my supirsie I had no emails my service went live on the 13th February I then waited 14 days nothing. I then spoke to another advisor that said to wait again till 30 days so I have waited on wesnesday 11th of March that said he could see I fitted all the eligibility and he didnt understand why I had to be automatically put forward for my gift so he put a ticket through and that I should hear with 5 days I have not heard anything the only reason I took out sport was for the xbox and I am now in a 24 m contract its not on to be honest and after been told by at least 4 advisors I was definitely getting it and to wait till my colling off period I'm not at all impressed I would like something done please 

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