Hey everyone just thought I’d post an update for myself.
mine took a while to be sorted and some confusion but I’ve finally received a sales order email for it today so there’s hope think it’s just a bit of a waiting game as it was more popular than anticipated.
My 14 days are up and still no voucher sent. Can someone please help?
I two recontracted and was told by more than one member of staff I was eligible as I called up to check after placing my order but I'm having the same problem
Yes I've waited over 30 days I had been with Bt for just over 2 weeks having broadband..when I saw the offer.. for a xbox and took out tv and sport ( the only reason I took out sport was for the xbox) after placing my order I called bt to ensure this was indeed correct and I would in fact get the xbox I was assured I would I placed my order on the 7th February in this time I spoke to people and on live chat and also on the phone to ensure I was getting the xbox. Before my cooling of period ended I was esured I would. So I waited patiently to my supirsie I had no emails my service went live on the 13th February I then waited 14 days nothing. I then spoke to another advisor that said to wait again till 30 days so I have waited on wesnesday 11th of March that said he could see I fitted all the eligibility and he didnt understand why I had to be automatically put forward for my gift so he put a ticket through and that I should hear with 5 days I have not heard anything the only reason I took out sport was for the xbox and I am now in a 24 m contract its not on to be honest and after been told by at least 4 advisors I was definitely getting it and to wait till my colling off period I'm not at all impressed I would like something done please