Since renewing my Broadband in December2021, BT have consistently made a mess of out account. This includes changing the Broadband Service, renewing it every time they correct THEIR errors. They have also changed the landline package to a service which has never been discussed without my consent TWICE and giving me the discount I am supposed to have twice. I had to tell BT so they could correct the error. I have spent 5-6 hours on the phone trying to get these problems resolved.
Incompetence is not a strong enough word to describe the service I have received.
Thank you for posting. I'm sorry if you've had to contact BT a number of times regarding your complaint. If you send me your details, I'll be more than happy to give you a hand.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages