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kazio
Beginner
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Why BT doesn't want to cancel my broadband order?

Hi!

 

I placed an order for a new broadband/tel.line on January 29. I payed upfront 29£ for equipment and installation i think.

And the equipment is supposed to arrive on 13 of February. Engineer visit - 15 Feb.

 

Now, since I've changed my mind, I called twice to cancel the order and I've been told that my order was cancelled.

The problem is I didn't receive an email confirmation yet, and on MyBt online account the order is sill open/pending.

My question is how long will it take for an order cancellation to go through?

 

Regards

Lukas N.

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