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htookyaw
Beginner
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Message 1 of 2

Why I have been overcharged even I have received confirmation email

Hi Team,

I checked with the customer team and they confirmed to me that I have been wrongly charged £48.44 instead of £34.99. Why I have been overcharged even I have an agreement and received a confirmation email from BT Team on 03.03.20 at 20.39 hrs. I have just spoken with Chris from billing team and Chris confirmed me that he can see the noted and it has not been done. I want to know why they did not do adjustment properly? The customer is in trouble calling to BT every month for 1 hrs. 

 

 

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SpiderPig
Aspiring Expert
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Message 2 of 2

Re: Why I have been overcharged even I have received confirmation email

Welcome @htookyaw 

The Community is a customer to customer platform where customers can help each other, your post doesn't go directly to BT. Sometimes the MODs will jump onto a thread and offer help, I can see one has already edited your post but not offered help so it looks like this is not something they can help with at the moment.

Have you tried BTUK on twitter it might save you some time sitting on hold?

SP

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