My package is for BT fibre 1
We recently moved and took our broadband with us. We moved from a massive building to a tiny bungalow. There are only two people here using general internet, emails, social media etc. and watching Netflix occasionally. There is no-one (anymore) gaming etc.
My package is £49.99 per month
Compared with other providers it seems overly steep and for an average speed of 66mb with others I could pay half the amount I am paying to BT.
Now, I don't want to leave BT, we have great connection and I have had no problems whatsoever since moving, but why are they not prepared to downgrade my package to a more reasonable cost? Why would a company be prepared to lose loyal custom than offer a different package that they offer to new customers?
Beggars belief but it looks like I have no option but to switch provider 😞
you can try and phone the options team on 0800800030 and see if you can negotiate a new contract
did you need to agree a new contract when you moved home and transferred you broadband?
obviously if you agreed the cost then there is no reason BT should change contract terms midway through
It's not mid term, they have contacted me to say the contract is almost up.
I have tried on live chat and although I was offered a small discount on the current package they said I was on the best deal. Obviously not when they are advertising fibre broadband at almost half that price to new customers.
They will only negotiate the package you are on or an upgrade, which obviously coasts even more!
Find what the competition prices arefor the same package that you have with BT so you are armed with this informative when you ring up again. If you don’t think what you are offered is very good say “I have checked and can get a similar package with xxxxx for a much better price” and say the price. If they can’t match it say you’ll have to think about it and try ringing a day later.
Although Note that some competitors don’t have or offer call protect, BT CLOUD or free antivirus so if you use any of those you may want have to consider the costs to replace them e.g BT Cloud with Drop Box.
not sure if this helps
Thank you for your replies. I was armed with competitors prices for what I was wanting, but all that was said was basically, yes, but they're not as good as us!
I don't use any of the extras, so that doesn't bother me. We have SIM cards with BT at a good price, but even saving £10 a month from those doesn't bring it anywhere near competitors.
I don't get why companies do this to existing customers??
surprised you can't get a good deal with options team on number I posted. getting same as new customers is unlikely but you should be able to negotiate a new deal within a few £££ if not are you prepared to walk? if so make sure cab is not full otherwise you will lose your fibre connection
Imjolly, thank you, I never thought about the cabinet being full up. I will make sure I check on that!
I'll give it a day or 2 and try calling, see if I can get anywhere. I was on live chat (easier to understand)
It's just frustrating really, they just didn't seem interested in downgrading me at all.
You need to use the options team if you want to get a deal. They are uk based 0800800030
If you are out of contract you can re contract on any package you want. You do not need to stay on the same package and that includes "downgrading".
Once out of contract with BT find the package you want and check to see what "discount" they will offer you to stay.
If it is not good enough select another provider and start the process to move to them. BT will contact you and offer you a deal to stay. If it us good enough you just cancel the move with the new supplier and stay with BT. If it is not good enough you just move on and reap the rewards of the cheaper deal from the new supplier.