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rmcl53299
Beginner
444 Views
Message 1 of 11

Why can I see other peoples previous live chats?

I check my support history to find that  I can see a couple of other peoples chat history - I have removed any potential personal data - however I can see it... anyone else got this issue? I can see mobile numbers /landline and address with postcode. perhaps a mix up with emails or test calls?

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Why can I see other peoples previous live chats?

Hi @rmcl,

Welcome and thanks for posting.

I'm really sorry about this and we are going to look into this straight away.

I have sent you a private message with instructions on how you can send us over your details and we'll get back to you. See: Private messages

Cheers,

Robbie

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rmcl53299
Beginner
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Message 3 of 11

Re: Why can I see other peoples previous live chats?

I am unable to respond - You have reached the limit for number of private messages that you can send for now. Please try again later.

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Community Manager
Community Manager
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Message 4 of 11

Re: Why can I see other peoples previous live chats?

Hi @rmcl53299,

Thanks for the reply and welcome to the Community.  I am sorry you were unable to send us a private message.  

Could you please try again and if this fails this time I will message you with an email address that you can reach me at.  We are very keen on looking into this to understand what is going on.

Cheers

Sean

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rmcl53299
Beginner
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Message 5 of 11

Re: Why can I see other peoples previous live chats?

Hi 

 

I filled out the email again for it to say the same error message?

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Moderator
Moderator
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Message 6 of 11

Re: Why can I see other peoples previous live chats?

Hi @rmcl53299,

I am sorry that it still won't allow you to reply back to us.

I've sent you a private message with our email address instead.

Thanks

DanielS

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Singled5678
Newbie
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Message 7 of 11

Re: Why can I see other peoples previous live chats?

OH Oh data breach?!
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Community Manager
Community Manager
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Message 8 of 11

Re: Why can I see other peoples previous live chats?

Hi @rmcl53299,

I am really sorry for the problem you experienced in trying to send a private message, I will pick this up with our supplier separately.

I have not yet received an email from you so I just wanted to check to make sure you are not experiencing any issue with emailing that address.  If you have not yet had the chance to send me an email then no worries, sorry to appear impatient we are just keen to get to the bottom of this.

Cheers

Sean 

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rmcl53299
Beginner
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Message 9 of 11

Re: Why can I see other peoples previous live chats?

Email was sent this afternoon the one you gave me

 

Thank you

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Community Manager
Community Manager
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Message 10 of 11

Re: Why can I see other peoples previous live chats?


@rmcl53299 wrote:

Email was sent this afternoon the one you gave me

 

Thank you


Hi @rmcl53299,

I am so sorry about this but I haven't yet received your email ☹️  I have dropped you a private message to confirm the address so if you wouldn't mind trying to email me again id really appreciate it.

I have already highlighted your complaint to the relevant teams and they are super keen on investigating but we just need the details to do so.

On another note, I would also like to figure out why you are unable to use the private message functionality, could you please try and respond to the private message I sent you and if you get the same error, please screen shot that and post in on this thread.  I will then share this with our supplier.

Thanks

Sean

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