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Newbie
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Message 1 of 5

Why can't I find out when my contract ends anywhere on BT.com?

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I think I've pretty much looked everywhere but nowhere on BT.com can I find out when my contract ends. Yes, I know I can phone in or even have an e-chat, but if BT want its customers to self-serve then the information we want needs to be available. So, why can't I find out when my contract ends anywhere on BT.com?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Why can't I find out when my contract ends anywhere on BT.com?

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@Lemur001 

How to view your contract terms

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

contract.jpg

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Message 3 of 5

Re: Why can't I find out when my contract ends anywhere on BT.com?

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Thanks Keith.

Maybe an idea to have 'Contracts' as a seperate tab on the Help section?

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Why can't I find out when my contract ends anywhere on BT.com?

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@Lemur001 wrote:

Thanks Keith.

Maybe an idea to have 'Contracts' as a seperate tab on the Help section?


That is down to the BT people that run this forum, I am just a customer.

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Moderator
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Message 5 of 5

Re: Why can't I find out when my contract ends anywhere on BT.com?

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Hi @Lemur001  thank you for your feedback. This has been raised before and I know that it is on the roadmap for changes to the online account. This information will be available in the future but I cannot confirm when this will be at present.

Cheers
John

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