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Rockydill
Newbie
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Message 1 of 8

Why does BT not clearly state date contract ends anywhere on website or bills?

Why does BT not clearly state date contract ends anywhere on website or bills?

7 REPLIES 7
Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?

Welcome to the forum. That a $64,00 question for many people. The problem is that technically a contract with BT doesn't end until it's actively terminated. References to "contract end date" usually mean the end of a minimum period during which the contract can be terminated by the customer without penalty. Once that minimum period is up the contract does not end but carries on subject to a 30 or 14 day notice period (though any special prices may revert to higher, standard ones).

 

That said, it ought to be possible to have the minimum period end date displayed on bills, though it's easy enough to get it from Billing Live Chat. Or keep a diary.

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Message 3 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?

So we are not aware of when we can change provider without penalty and/or prices increase when we are out of contract.
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Message 4 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?

@pottyperson. Our responses crossed. I was slightly more cynical. The same with LRS end date. I keep the end dates on my IOS device 'diary'. The trouble with BT, there are so many end dates to keep track of!
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Distinguished Guru
Distinguished Guru
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Message 5 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?


@davidmridge61 wrote:
So we are not aware of when we can change provider without penalty and/or prices increase when we are out of contract.

You may be right. I don't know if other providers are the same, but none of them were keen on Ofcom banning the practice of automatic renewal of minimum periods a couple of years back, and the lack of transparency might be a bit of feet-stamping.

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Rockydill
Newbie
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Message 6 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?

Fair enough. But in that case why do they not state start date of contract on website or bills.
Do you have any connection with BT? (Just lookin at number of posts)
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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?

everyone posting here apart from the mods is a customer just like you



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Distinguished Guru
Distinguished Guru
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Message 8 of 8

Re: Why does BT not clearly state date contract ends anywhere on website or bills?


@Rockydill wrote:
Do you have any connection with BT?

I do actually. It's a copper cable that comes through a hole in my front wall.

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