Why has my landline with anytime calls increased so much?

[brissle]

Have just downloaded my BT bill - it seems to have increased amazingly.

Google tell me that the landline monthly rental is £15.99 plus £7 a month for anytime calls.

Total £22.99

I don't have broadband.

Yet the latest bill is £29.62 plus out of plan calls.

Can anyone explain, please?

[CJT80]

@brissle 

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@brisslewrote:

Have just downloaded my BT bill - it seems to have increased amazingly.

Google tell me that the landline monthly rental is £15.99 plus £7 a month for anytime calls.

Total £22.99

I don't have broadband.

Yet the latest bill is £29.62 plus out of plan calls.

Can anyone explain, please?

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How would Google know what the price is?  BT have a tariff guide you can check.  What plan does your bill say you are on?

[-Richie-]

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@brisslewrote:

Google tell me that the landline monthly rental is £15.99 plus £7 a month for anytime calls.

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Google is wrong, BT line rental hasn't been £15.99 since around 2015, last year it was £19.99, after the March CPI price change it's now £20.20

Unlimited calls could be a various amount, BT have several calling plans which include anytime calls, your bill has a breakdown which will explain.

[iniltous]

If you don’t have broadband from BT or anyone else, there is a ‘telephony only’ plan that reduces line rental to around £12-£13, or a deal with that and inclusive calls, plus calling features ( call waiting, caller divert , or that type of thing ) for £21-£22 , these prices may be out by a small amount, but only available to BT customers without broadband, cheaper than regular line rental and calls, by around £7 a month just for line rental

[brissle]

Yes I tried to find out on the BT website - their charges are listed in a document 217 pages long.

I gave up after about 40 pages.  Even in lockdown isolation I don't have the time to read all that, let alone discover where is the information I need.       Most of it was about broadband which I don't have from BT.

Google is usually the easiest source of information, but not always the most reliable, which is why I asked the question here before making a complaint.

My bill says that I have an unlimited Anytime plan at a monthly cost of £29.62.

[brissle]

Sorry, am replying in the wrong order - I took earliest email notification first.

I do have broadband, but with another company.

Thanks for explaining current landline price.

[iniltous]

If you have broadband even if you don’t use BT for it, ‘standard’ line rental and anytime calls would be in the region of £30/month...there is now a cost of living increase based on CPI , so a small increase in the last couple of months was applied

[brissle]

Ah, OK - thank you.

It seems my bill is right then.

If only we had a proper mobile signal where we live, we could do away with the expensive landline.

Never mind.  thanks for your help

[CJT80 · Accepted solution]

@brissle 

From this link

Page 5:

Standard Line Rental
• 12 month minimum term
• Payment by Direct Debit only
• Payable monthly or quarterly
• Paper* or e-bill
£20.20

From page 25:

Ulimited Minutes

£15.00