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powellj3
Contributor
2,169 Views
Message 1 of 4

Why has "my Anytime calls" changed to "500 Minutes Calling Plan"

I've just had my latest bill and it was rather more than expected.  It used to have "My Anytime Calls" at £3.10 paid retrospectively.  But now has "500 Minute Calling Plan" paid in advance (actually it has both!).

I was told that I was being moved to "Fibre 1" as my old contract had expired.  But the move to 500 minutes was not discussed.  It seems like a sly way to up the price and reduce the service.  Especially bad form during the Coronavirus crisis when I am likely to hit the 500 minute limit.

 

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3 REPLIES 3
OscarT
Beginner
2,150 Views
Message 2 of 4

Re: Why has "my Anytime calls" changed to "500 Minutes Calling Plan"

Seems these behaviours are becoming all too common, I too have seen random costs incurred from things I have not been informed about. Unscrupulous to say the least.
Good luck getting yours sorted anyway!

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iniltous
Guru
2,135 Views
Message 3 of 4

Re: Why has "my Anytime calls" changed to "500 Minutes Calling Plan"

The anytime call plan was around £10 or even more than that, so if you were getting it for £3.10, you must have negotiated a steep discount on it.
Your contract doesn’t expire, the minimum term does, once the minimum term expires you normally move to the normal price , so any discounts have to be renegotiated, usually at the expense of a new minimum term contract.
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garybs29
Recognised Expert
2,072 Views
Message 4 of 4

Re: Why has "my Anytime calls" changed to "500 Minutes Calling Plan"

Nothing will have changed, ALL call plan add on's are 30 day rolling contracts

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