Reply
Aspiring Contributor
Troubledshooter
Posts: 6
Registered: ‎29-10-2012
0

Why is it so difficult to actually speak to someone at BT ?

I have been trying to speak to someone at BT for the past ten days, to ask why my quarterly bill, which has been in place for decades, has suddenly been changed to a monthly bill, but without success.

All I get are endless push button menus and then the "we are experiencing a high volume of calls" message, and long waits which I give up on.

I have changed back to quarterly direrct debit bills, online, but still want an explanation as to why it was changed in the first place.

BT's customer service is currently diabolical.

Distinguished Guru
pottyperson
Posts: 6,051
Registered: ‎07-07-2010
0

Re: Why is it so difficult to actually speak to someone at BT ?

You should be able to get an immediate answer from Billing Live Chat.

 

Have you by any chance recently ordered Line Rental Saver?

You can click the white star next to this message if you think it was helpful.
Aspiring Contributor
Troubledshooter
Posts: 6
Registered: ‎29-10-2012
0

Re: Why is it so difficult to actually speak to someone at BT ?

I tried accessing live chat, and was told there was a long wait.

 

I renewed my advance line rental a couple of months ago.

 

 

Sage
john46
Posts: 41,565
Registered: ‎21-06-2010
0

Re: Why is it so difficult to actually speak to someone at BT ?

live chat is your best option i would just try later
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Contributor
carlj64
Posts: 74
Registered: ‎25-09-2012

Re: Why is it so difficult to actually speak to someone at BT ?

Line Rental Saver has monthly billing as a requirement, hence the change

Distinguished Guru
pottyperson
Posts: 6,051
Registered: ‎07-07-2010
0

Re: Why is it so difficult to actually speak to someone at BT ?

carl's right, that why I asked. It's explained in the blurb.

 

I'd say monthly billing was the best option these days when costs don't fluctuate much. I'm about to change after many years of quarterly bills on the Monthly Payment Plan because of too many issues with it.

You can click the white star next to this message if you think it was helpful.
Aspiring Contributor
Troubledshooter
Posts: 6
Registered: ‎29-10-2012
0

Re: Why is it so difficult to actually speak to someone at BT ?

I have been on advace line rental payment since it started, and have, up till now, remained on quarterly billing without having to ask to do so.

Contributor
carlj64
Posts: 74
Registered: ‎25-09-2012
0

Re: Why is it so difficult to actually speak to someone at BT ?

Products, terms and conditions change. Appears that monthly bills are a better fit with line rental saver?

Aspiring Contributor
Troubledshooter
Posts: 6
Registered: ‎29-10-2012
0

Re: Why is it so difficult to actually speak to someone at BT ?

Not for me.