I have been trying to speak to someone at BT for the past ten days, to ask why my quarterly bill, which has been in place for decades, has suddenly been changed to a monthly bill, but without success.
All I get are endless push button menus and then the "we are experiencing a high volume of calls" message, and long waits which I give up on.
I have changed back to quarterly direrct debit bills, online, but still want an explanation as to why it was changed in the first place.
BT's customer service is currently diabolical.
You should be able to get an immediate answer from Billing Live Chat.
Have you by any chance recently ordered Line Rental Saver?
I tried accessing live chat, and was told there was a long wait.
I renewed my advance line rental a couple of months ago.
Line Rental Saver has monthly billing as a requirement, hence the change
carl's right, that why I asked. It's explained in the blurb.
I'd say monthly billing was the best option these days when costs don't fluctuate much. I'm about to change after many years of quarterly bills on the Monthly Payment Plan because of too many issues with it.
I have been on advace line rental payment since it started, and have, up till now, remained on quarterly billing without having to ask to do so.
Products, terms and conditions change. Appears that monthly bills are a better fit with line rental saver?