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LetItLoad
Beginner
227 Views
Message 1 of 4

Will BT tell my former ISP I have left/am leaving?

I was of the mind that BT tells my previous Internet provider that I am leaving. Is this actually the case, or do I have to do all the legwork to manually shut everything down with my former provider? I am still getting billed by them. 

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Will BT tell my former ISP I have left/am leaving?

if you use the openreach connection for your internet and take out a new contract with BT then BT should automatically advise your existing ISP that they are now taking over your phone line and becoming a BT customer



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iniltous
Guru
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Message 3 of 4

Re: Will BT tell my former ISP I have left/am leaving?

BT serve your notice to the old provider , assuming both providers are using Openreach network and the correct gaining provider led migration process is used, if ( for example ) you moved to BT from a company that doesn’t use Openreach, then you probably should advise that company yourself, otherwise they will continue to provide service and bill you for it.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Will BT tell my former ISP I have left/am leaving?

@LetItLoad 

Bear in mind that if you have  Openreach "fibre" broadband (FTTC), you will lose your existing connection, and if the cabinet is full, then you may end up with a basic broadband connection.

 

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