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speedbirdchris
Aspiring Contributor
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Message 1 of 4

Will I still get my reward card and Echo?

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Hi Good Evening,

 

I recently signed up to receive Ultrafast Broadband for my apartment i'm due to move into in March.

I signed up during the free £70 Mastercard Rewards, and Free Amazon Echo offer.

There's a line stop until 28FEB2019 on my phone line in the new property, which means they can't put the order through until then.

Will I still receive the above offers?  As I originally ordered whilst the offer was on?

 

Many Thanks

 

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Moderator
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Message 2 of 4

Re: Will I still get my reward card and Echo?

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Hi @speedbirdchris welcome to the community and thanks for posting. Did your original order get cancelled and has to be replaced after the 28th of February or is the original order still progressing but just with an additional delay? 

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speedbirdchris
Aspiring Contributor
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Message 3 of 4

Re: Will I still get my reward card and Echo?

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Thank you for the quick reply.

I’m very unsure. I don’t believe the order has been cancelled. I haven’t been given a different order number.

Thanks
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Moderator
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Message 4 of 4

Re: Will I still get my reward card and Echo?

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@speedbirdchris If its the same order number then it should be fine, however should the order need to be placed again and you're given a different order reference customer services would have to raise a case with the gift team to honour the original deal.

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