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Message 1 of 4

Worst service ever

Is it just me that's had awful service from Bt. I asked them to cancel my mum's account as she had passed away and they cancel mine. I've now been left without phone and broadband for one and a half weeks for their screw up.  I can't work from home, organise a funeral or home school my son.  

Everytime I call I get a different answer from somebody. They told me they'd placed the order twice. Awful service, I would never use BT again.

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Message 2 of 4

Re: Worst service ever

I have asked forum mods to see if the can help get your line reconnected and your mother's line stopped.  They will post here



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Message 3 of 4

Re: Worst service ever

Hi 4635margaret

Welcome to the community, I am so sorry for the experience you’ve had since your mothers passing my sincere apologies and condolences.

I have sent you a private message asking for the details we need to look at this for you.

Thanks

Stuart

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Message 4 of 4

Re: Worst service ever

So they've now taken £50 from my account for the old account they had for me after telling me they wouldn't be taking it
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