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Wowcher BT Sport - Free activation promised but keeps trying to charge me

I saw the following advert online for a voucher that promised bt sport on Sky for £13.99 HD free for 3 months and no activation,

https://www.bt.com/products/campaign/BTSportWowcherOffer?adobe_mc_sdid=SDID%3D13B3B44D063F072C-304E5...

I bought my Wowcher and headed over to the bt site and proceeded to put in viewing card and the other details. However it keeps trying to take a payment on card or putting the charge onto my bill. When I saw the ad the main draw was the price and free activation. However I have posted to Laura S on twitter who then directed me to customer journey people , who sent me a link to a page where it doesnt charge you, I tried this and guess what, still trying to charge the activation. What do i do no one hs an answer? 

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Message 2 of 2

Re: Wowcher BT Sport - Free activation promised but keeps trying to charge me

@nathanmarriott10 sorry about the delay getting back to you, when you enter the wowcher code when prompted do the activation costs and discounts not get adjusted?

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