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Gem2
Beginner
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Message 1 of 40

Wowcher code for BT Sports error message Ref# CON-0067

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Hi, I'm having an issue with this too - not an error code just a message that says 'sorry, the system we use to check your Sky card details isn't working'. I've called the Values team twice and tried with the online portal 3 times. Wowcher tell me it's a BT issue and to contact them and BT either tell me to call the Values team or the online portal, depending on which one I'm using. I'm about ready to scream!

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Moderator
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Message 2 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Hi @Gem2 Sorry you are having this problem. 

I take it you are trying to activate BT Sport on Sky with a Wowcher code. We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Please can you include as much information as you can on the offer to help us get this resolved for you. 

Thanks
John

Community ModeratorJohnC
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Gem2
Beginner
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Message 3 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Hi John, for the life of me I can't find the link to contact the moderators, I'm so sorry. I'm logged in and everything so not sure why? The link to the offer is here https://www.productsandservices.bt.com/products/campaign/BTSportWowcherOffer

When I click on it I'm asked to enter my wowcher/access code and then a second screen asks for my sky card details and address details.

Also, Thank you so much for the quick response, I really appreciate it! 😊
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daz8548
Aspiring Contributor
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Message 4 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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I've been having exactly the same problem since Thursday! I have spoken to BT and they are working on a resolution which my well not be until Monday!
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Gem2
Beginner
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Message 5 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Thanks Daz, I honestly thought I was going insane!! Fingers crossed for Monday then 🙄
paulsimons
Beginner
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Message 6 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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hiu im having the same problem when i try to redem my voucher

The bt site gives this message

The system we use to check your Sky viewing card is not currently working. Please try again later. Please use the address and surname shown on your Sky bill.

please help

paul

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Moderator
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Message 7 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Hi @Gem2@daz8548 & @paulsimons

Sorry that you guys are seeing the same error code on the website.

Can you send us over your details and we'll look into this from here?  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.  We will give you a shout as soon as you reach the top of our email queue.

On a side note @Gem2 we had to make the link visible for you so you not seeing it wasn't your fault.  You should see it there now Smiley Happy

Cheers,

Robbie

Community ModeratorRobbieMac
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daz8548
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Message 8 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Gem2
Beginner
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Message 9 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Hi Robbie, thanks for getting back to me. I've just tried to use the contact link and it's saying there's an error lol! Honestly, I just want to cry/scream/laugh uncontrollably!

I'll try again in a bit to see if it works, I really appreciate you taking the time to get back to me but honestly, this entire experience has reminded me why I'm no longer a BT phone or broadband customer lol!
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Message 10 of 40

Re: Wowcher code for BT Sports error message Ref# CON-0067

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Hi @Gem2

Thanks for posting back!

Really sorry you're still having problems with this.  I have checked it from here and I'm not seeing any error.  Are you clicking on the link that says "**Click here to contact the mods?**

Do you get as far as the web form to fill in your details?  Post back and let me know.

Cheers,

Robbie

Community ModeratorRobbieMac
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