Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have currently been on hold for about 1 and a quarter hours as of writing this
I set up a new order to my address, and after confirming it, awaited my hubs delivery along with the set-up of a phone line by an engineer. However, in the email I received today, I have found out that the Hub is being delivered to my landlord's address, rather than mine, which is next door. Alongside this, the engineer and activation are scheduled to that address, as well as billing, which, whenever I have attempted to change it, has failed and reverted to the Landlord's address. My house has an A after the house number which may have caused the issue and is directly attached to my Landlord's property.
I'm unable to change anything about the delivery address as it's already been shipped (but my Landlord is going to receive the Hub for me), however in regards to activation, billing and the engineers visit, I need some assistance.
Re: Wrong Address in Multiple Fields on Wi-Fi order
Hi @MillyVanilli welcome to the forum and sorry that your order does not have the correct address. The order will probably need to be cancelled and issued again for the correct address. Did you get this sorted when you called in earlier?