Thanks, this will be an account issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for posting!
Sorry for the mix up with your address details. As your line and broadband are working this will be an account issue as @Keith_Beddoe has pointed out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages